It’s no secret that being able to deliver consistent high-quality services and products to customers and clients is one of the most effective strategies for trust, loyalty, and growth for any business. Achieving excellence consists of a diverse range of different factors, but a huge part of it is being able to provide positive experiences, interactions, and peace of mind to the people and organisations that engage with your business.

With Repeat Commerce forming part of the wider PureNet group, our own business practises are no exception. We want to be able to give every company we work with the confidence that we can help to not only achieve their goals and expectations, but that we can exceed them. That’s why we’ve worked hard towards attaining ISO 27001 and ISO 9001 accreditation for not only Repeat Commerce but for the entire PureNet group, which we can now gladly announce that we’ve achieved.

What is ISO 27001?

ISO 27001 is a data protection standard jointly published by the International Organisation for Standardisation and the International Electrotechnical Commission. It specifies standards and requirements as well as additional best practice for the handling of information security management systems (ISMS). ISO 27001 is the leading international standard focused on information security. It is built around a framework which enables organisations to protect information of the business as well as their customers/clients in an effective, systematic manner. This is all done through an ISMS.

The three ISMS security objectives which consist of confidentiality, integrity, and availability, are achieved through a standardised set of rules which an organisation must follow in order to attain and maintain ISO 27001 certification. These rules include:

• Identifying stakeholder expectations of the business’ information security
• Identifying risks for the information
• Defining preventative methods and controls for meeting expectations and handling risks
• Setting clear information security objectives
• Implementation of the controls and risk mitigation methods
• Continuous measurement of the performance of the controls, as well as continuous improvement of the ISMS

There are many clauses and specific requirements in order to obtain ISO 27001 certification, and the entire certification process is quite complex and lengthy, making it a very difficult ISO certification to achieve.

What is ISO 9001?

ISO 9001 is the international standard which provides specific requirements for a quality management system (QMS). A quality management system is a designated system which documents every process, procedure, and responsibility for achieving top quality policies and objectives. This extensive certification proves that the ISO 9001 accredited company has created, implemented, and maintained a QMS based on the seven quality management principles, as outlined in the standard:

• Customer focus
• Leadership importance of top management
• Engagement of people
• The process approach
• Improvement
• Evidence-based decision making
• Relationship management

Certification is a lengthy process following the creation of the QMS in addition to the internal and external audits. Certification can only be achieved after stage two of the external audit.

Benefits which our ISO accreditations can provide for your business

Following the significant amount of work we’ve put into achieving the pinnacle of excellence that is both ISO 9001 and ISO 27001 certification, we are simply elated to have received both accolades. These ISO accreditations are a notorious difficulty to achieve, but are well worth the challenge as they allow us to provide peace of mind to our current and future clients ensuring them that we are dedicated to following the best practises of information security and that their information will remain securely protected.

PureNet’s (and in turn Repeat Commerce’s) hard-earned ISO 27001 and ISO 9001 accreditations provide a wealth of benefits both to the way we operate, and to the businesses we work with:

• Assurance of the quality of security of your information

ISO 27001 certification is a key indicator that you’re working with an organisation who holds your protection as a top priority. A rigid framework has been put in place in order to achieve and maintain ISO 27001 accreditation, and this framework is constantly subjected to quality checks. This means you can be confident in the accredited organisation’s abilities to always keep your information secure.

• Knowledge that you’re working with a business that complies with business, legal, contractual, and regulatory requirements

What’s vital when it comes to information security is compliance with various legal requirements. When considering working with an ISO 27001 certified business, you can rest assured that the organisation has taken adequate and proportionate security measure and set controls in place which are designed to keep your information secure whilst remaining in line with the ever-evolving and strict regulatory requirements surrounding information security. These include legislations such as GDPR and NIS regulations.

• Taking advantage of working with an organisation with improved structure and focus

Every ISO 27001 and ISO 9001 certified organisation has dedicated a considerable amount of time and effort into creating efficient yet effective systems, including clear responsibilities and processes. Having these in place enable the organisation to provide a more structured and streamlined operation when it comes to managing information risks. This in turn results in increased productivity with no duplication of effort thanks to clearly laid out responsibilities, enhanced decision-making, and reduced costs.

• Ensuring your information is significantly less impervious to cyber attacks

Cybercrime is unfortunately a formidable danger that still exists in the digital world, and its incredible pervasiveness continues to grow. Without proper protection, control and mitigation processes in place, your information is at risk. With an ISO 27001 certified organisation such as Repeat Commerce however, data and information processing boasts an incredibly strong level of protection against cyber-attacks. ISO 27001 certification means data receives higher levels of protection with consistent quality checks.

Put your trust in us

Achieving ISO 27001 and ISO 9001 accreditation is a huge feat for us here at Repeat Commerce and the whole PureNet family. We’ve worked tirelessly to attain our certification in both standards. We are exceedingly proud to be able to offer our existing and future clients not only the confidence that we provide an outstanding level of service in every project that we undertake, but also that we can assure complete protection for the information and data we handle.

Interested in seeing what we can do for your business? Get in touch with us today.